Water & Electricity

Water

 

Thames Water

 

Accounts and Billing: 0800 980 8800

Enquiries: 0800 316 9800

Electricity

 

SSE Southern Electric 0800 980 8475

SSE Southern Electric power cut or electricity EMERGENCY NUMBER - 105

Customers are encouraged to be prepared for the possibility of disruption to supplies by: 

  • Saving the emergency power cut number - '105' - to your phone to report any loss of supply or damage to the electricity network 
  • Visiting SSEN's Power Track Website to give you details of power cuts and restoration times. You can also report power cuts and network damage through the Power Track app 
  • Going to SSEN's website where there is a wealth of advice and information on how to deal with a power cut, or to chat live to one of SSEN's advisors via its Webchat service 

Customers are also eligible for SSEN's Priority Services Register (PSR) if they: 

  • Are deaf or hard of hearing 
  • Have a disability 
  • Live with children under five 
  • Are blind or partially sighted 
  • Have a chronic illness 
  • Use medical equipment/aids reliant on electricity
  • Are over 60.

 

for the possibility of disruption to supplies by:

  • Saving the emergency power cut number - '105' - to your phone to report any loss of supply or damage to the electricity network  
  • Visiting our Power Track Website to give you details of power cuts and restoration times. You can also report power cuts and network damage through Power Track.  
  • Visiting the "Preparing for a power cut" section on our website, where there is a wealth of advice and information, or to chat live to one of our advisors via the Webchat service   

To find out more about the PSR, click here or call 0800 294 3259.

General guidance issued by SSEN on power failure during storms
STORMS SSEN Warn and Inform Leaflet.pdf
Adobe Acrobat document [88.4 KB]

Site Updated:

21st June 2024

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